Effective Date: October 4, 2026
Operated by OFIX, S.A. de C.V., our official website www.ofixhome.com specializes in offering carefully selected home storage solutions, including premium bathroom shelves, kitchen organizers, modular storage bins and pet accessories that are rigorously tested for steady load-bearing, easy no-tool assembly and reliable daily use, perfectly matching local Mexican home layouts, durability needs and everyday routines. This Shipping Policy outlines all clear, transparent terms related to order processing, delivery timelines, shipping fees, tracking services, delivery liabilities and other related arrangements for every purchase you make on our platform, to help you receive your ordered smart storage products smoothly and arrange your home tidying plans reasonably. By placing an order on our website, you acknowledge that you have fully read, understood and agreed to comply with all the terms stated in this Shipping Policy.
1. Order Processing Timeline
Once you successfully complete your payment for the order, our dedicated logistics team will launch the processing procedure immediately. All orders submitted and confirmed before 14:00 (Mexico Central Standard Time) on working days will be arranged for packaging and shipment on the same day. For orders confirmed after 14:00 on working days, or orders submitted on weekends and official Mexican public holidays, we will arrange the full processing and shipment on the next following working day.
Before dispatching your package, our quality control team will conduct a double inspection for every product in your order: we will verify the product quality, confirm that no damage or production defect exists, check that all corresponding installation accessories, user manuals and warranty cards are fully included, and make sure the items you receive are completely consistent with the specifications you selected at checkout. We will also apply shockproof and waterproof protective packaging for each home storage product, to avoid potential scratches or impact damage during the long-distance transportation process. You will receive an automatic order confirmation email at your registered email address right after your payment is completed, and you will get a separate shipment notification email once your order is officially dispatched from our local warehouse.
2. Shipping Coverage and Delivery Timelines
At this current stage, we provide shipping services that cover all states and regions across the entire territory of Mexico, no matter you are located in a downtown urban area, a suburban community or a small town area, we can arrange qualified local logistics partners to deliver your order safely.
The estimated delivery timeline differs based on your specific location:
- For orders delivered to urban areas within Veracruz, our local warehouse location, the estimated delivery time ranges from 1 to 3 working days after the shipment date.
- For orders sent to other central Mexican states including Mexico City, State of Mexico, Puebla, Hidalgo and Oaxaca, the estimated delivery time is 3 to 5 working days after shipment.
- For orders delivered to northern and southern remote states such as Baja California Sur, Yucatan, Quintana Roo and Chiapas, the estimated delivery time ranges from 5 to 7 working days after the shipment date.
Please note that the above timelines are reference estimates for regular circumstances. Very few extreme circumstances including severe extreme weather events, temporary local traffic control measures, or unexpected peak logistics periods during major Mexican shopping festivals may lead to a slight delay of 1 to 2 working days. If your order encounters such delay, our customer support team will notify you of the situation in time and follow up the logistics status actively for you.
3. Shipping Fee Rules
We set up a straightforward and user-friendly shipping fee structure for all customers:
- For all orders with a total merchandise value over 799 MXN, you are eligible for free standard shipping service anywhere in Mexico, no extra shipping fees will be charged to your order.
- For orders with a total value under 799 MXN, a flat standard shipping fee of 99 MXN will be added to your order checkout amount automatically.
- If you need an expedited express shipping service to receive your products within 1 to 2 working days, you can select the expedited option during checkout, the expedited shipping fee is calculated based on your specific delivery location, and the exact fee will be clearly displayed to you before you confirm your payment.
4. Order Tracking and Delivery Arrangement
Once your order is dispatched, the shipment notification email we send you will include a unique logistics tracking number, along with the official query link of our cooperative logistics provider. You can enter this tracking number on the logistics provider’s website at any time, to check the real-time location status and estimated arrival time of your package. If you encounter any difficulty in tracking your package, you can contact our customer support team for help, and we will assist you to verify the latest logistics information immediately.
Our logistics delivery staff will call or send you a text message in advance before delivering the package to your specified shipping address, to confirm that you are available to sign for the parcel. If no one is present at your shipping address at the first delivery attempt, the logistics provider will leave a notice and arrange a second free delivery attempt on the next working day. If the second delivery attempt still fails, the package will be temporarily stored at the nearest local logistics service point, and you can pick up the package with your valid identity document within 7 calendar days.
5. Damaged, Lost or Incorrect Shipment Handling
We take full responsibility for the safety of your ordered products before you sign for the package. If you find the outer packaging is severely damaged when you receive the parcel, or you find the product inside is broken, or the delivered items do not match the products you ordered, please take clear photos of the package and the items, and contact us within 48 hours after you sign for the delivery. Our team will verify the situation quickly, and arrange a free re-shipment of the correct intact products for you, or process the corresponding return arrangement according to your preference.
If your package is confirmed lost during the transportation process by the logistics provider, we will inform you of this situation immediately, and you can choose to get a full replacement shipment of your ordered items, or apply for a full refund for the corresponding products. We will never require you to bear any loss caused by logistics damage or lost packages.
If you have any questions or special requirements for your order shipping arrangement, please feel free to reach out to us at any time via our contact email logz@ofixhome.com, or call our customer service line at +52 229 923 1345. Our office physical address is Av. Urano No. 585, Local 1, Plaza Express Las Palmas, Col. Ylang Ylang, C.P. 94298, Boca del Río, Veracruz, México. Our professional shipping support team will respond to your inquiry as soon as possible, to help you get your ideal home storage organizers and build a tidy, comfortable living space for your family.