SHOP NOW

Privacy Policy

Effective Date: October 4, 2026

Welcome to www.ofixhome.com, operated by OFIX, S.A. de C.V. (hereinafter referred to as “we”, “us” or “our”). This Privacy Policy is designed to clearly explain how we collect, use, store, protect and process your personal information when you visit our e-commerce website, browse our home storage products, place orders and interact with our services. As a professional home storage store dedicated to turning compact, busy Mexican homes into tidy, functional spaces that truly fit your daily life, we attach the highest importance to the protection of your personal privacy, and we are committed to complying with all applicable Mexican data protection laws, international privacy standards and industry best practices to ensure your personal information is handled in a safe, transparent and responsible manner. By accessing and using our website, you acknowledge that you have read, understood and agreed to all the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our website and any of our related services.

1. Information We Collect From You

We only collect necessary information that helps us deliver a better, more personalized shopping experience for our customers who are looking for smart storage solutions that save their space well. The categories of information we may collect include the following:

1.1 Information You Provide Directly to Us

When you create an account on our website, place an order, sign up for our newsletter, participate in our customer feedback surveys, contact our customer support team or interact with us in any other voluntary way, you may provide us with the following information:

  • Full name, billing address, shipping address, and contact information including email address and phone number
  • Payment information including billing details, credit card or debit card number (note that we do not store full sensitive payment card details on our own servers, all payment processing is completed through compliant, secure third-party payment gateways that meet global payment security standards)
  • Account credentials including your username and password that you set up to access your personal account on our website
  • Any additional information you voluntarily share with us, such as your family size, home layout details, specific storage needs, product preferences or feedback on our existing bathroom shelves, kitchen organizers, modular storage bins and pet accessories, to help us better recommend products that match your daily routines.

1.2 Information We Collect Automatically When You Visit Our Website

When you browse www.ofixhome.com, our servers automatically collect certain technical information from your device to help us optimize website performance, troubleshoot technical issues and understand how users interact with our content. This automatic collected information includes:

  • Your device type, operating system version, unique device identifier, browser type and browser language settings
  • Your Internet Protocol (IP) address, approximate geolocation data (city and region level only, we do not track precise real-time location of your device without your explicit consent)
  • Website access logs, including the pages you view, the time you spend on each page, the links you click, the time and date of your visit, and the page that referred you to our website
  • Cookies and similar tracking technologies data. We use first-party cookies to remember your product preferences, save items in your shopping cart, keep you logged in during your visit and analyze website traffic patterns. You can adjust your browser settings to refuse cookies at any time, but please note that disabling cookies may affect some functional features of our website, such as the normal operation of your shopping cart and personalized product recommendations.

1.3 Information We Obtain From Third Parties

In some cases, we may receive your information from trusted third parties to supplement the information you provide to us, for example:

  • Shipping service providers may provide us with updated delivery status information related to your order, to help us inform you of the latest logistics progress of the home organizers you purchased
  • Trusted payment service providers may provide us with verification information to confirm the validity of your payment method, to prevent fraudulent transactions and protect your property security
  • Social media platforms, if you choose to log in to our website through your third-party social media account, we will obtain the basic public profile information you authorize to share, to simplify your account registration process.

2. How We Use Your Collected Information

We strictly limit the use of your personal information to the purposes that are directly related to providing you with high-quality home storage shopping services, and we will never process your information in a way that is incompatible with the purposes stated in this Privacy Policy. The main usage scenarios of your information include:

  • To process and complete your orders: We use your name, shipping address, contact phone number and payment information to process your purchase of our carefully selected bathroom shelves, kitchen organizers, modular storage bins and pet accessories, arrange delivery through our cooperative logistics partners, complete payment settlement, and send you order confirmation, shipping notification and after-sales service related messages.
  • To maintain and optimize our website operation: We use the automatically collected technical access data to troubleshoot technical failures, optimize website loading speed, improve the user interface design, and ensure that all functional modules of www.ofixhome.com can run stably for every customer, so that you can easily browse our more than 95K new tidy hacks for your home and our most loved home organizers series.
  • To personalize your shopping experience: We analyze your browsing history, product viewing records and preference information to recommend products that are more suitable for your home layouts, durability needs and everyday routines, so as to help you find the smart space use solutions that meet your requirements more quickly, in line with the value we insist on for Mexican families.
  • To send you non-commercial and authorized commercial notifications: We will send you important service related emails such as system maintenance alerts, privacy policy update notices and after-sales support reminders. If you have explicitly subscribed to our newsletter, we will also send you information about new product launches, exclusive discount activities, home tidying tips and limited-time promotional offers, and you can unsubscribe from such marketing communications at any time through the one-click unsubscribe link at the bottom of each marketing email.
  • To provide you with responsive customer support: When you contact us through the contact email logz@ofixhome.com or our customer service hotline +52 229 923 1345, we will use your provided contact information and related order details to answer your questions about product parameters, no-tool assembly instructions, load-bearing test data, return and exchange policies, and other related inquiries in a timely and efficient manner.
  • To prevent fraud and ensure transaction security: We use your information to verify user identity, monitor abnormal transaction activities, detect and prevent fraudulent payment behavior, unauthorized account access and other illegal or malicious activities, so as to protect the legitimate rights and interests of all our customers and the security of our website operation environment.
  • To comply with legal obligations: We may process your personal information when we are required to do so by applicable laws, regulations, court orders or official legal requests from competent government authorities, to fulfill our legal responsibilities as a registered enterprise operating in Mexico.
  • For internal data analysis and product improvement: We use aggregated, anonymized data that cannot be associated with any specific individual to conduct market research, analyze user consumption trends, optimize our product selection standards, and develop new home storage products that better fit the actual needs of local Mexican families, so as to continuously improve the product quality that meets our 5+ years of experience in the home storage industry.

3. Sharing of Your Personal Information

We will never sell, rent or lease your personal information to any unrelated third parties for their commercial marketing purposes without your explicit separate consent. We only share your necessary information with the following types of trusted third parties, and all these third parties will be required to sign strict data protection agreements with us, to ensure that their processing of your personal information fully complies with applicable data protection laws and our privacy protection standards:

  • Our authorized service providers: This includes logistics and shipping companies that are responsible for delivering your ordered products to the address you specified, compliant payment processing platforms that handle your payment transactions securely, cloud service providers that host our website data and ensure stable server operation, email service providers that help us send you order notifications and service reminders, and professional IT maintenance service providers that assist us in troubleshooting website technical issues. All these service providers can only access your personal information that is strictly necessary to perform their respective service obligations, and they are not allowed to use your information for any other unrelated purposes.
  • Business transfer scenarios: In the event that we undergo a merger, acquisition, asset restructuring or full or partial sale of our business assets, your personal information may be transferred as part of the relevant business assets. We will give you advance notice through a prominent notice on our website and send you a notification to your registered email address before your personal information is transferred and becomes subject to a new different privacy policy.
  • Legal required disclosure: We may disclose your personal information if we determine in good faith that such disclosure is necessary to comply with applicable laws and regulations, respond to a valid court subpoena, judicial order or official government investigation request, protect the legitimate rights and property of OFIX, S.A. de C.V., our website users or the public, and prevent imminent personal safety hazards or illegal activities.

Except for the situations clearly listed above, we will never share your personal information with any other third parties for any reasons.

4. Data Storage and Security Protection

We take the security of your personal information extremely seriously, and we have implemented a multi-layered comprehensive technical and organizational security measures to protect your personal information from unauthorized access, use, disclosure, modification, damage or loss:

  • All sensitive personal information transmitted between your browser and our website is encrypted through industry-standard Secure Sockets Layer (SSL) technology, to ensure that your data will not be intercepted or stolen during the transmission process on the Internet.
  • We store your personal data on the secure cloud servers located in regions that comply with Mexican data protection legal requirements, and these servers are protected by strict firewall systems, real-time intrusion detection systems and regular security vulnerability scanning mechanisms.
  • All our internal employees who need to access your personal information to perform their work duties are bound by strict confidentiality agreements, and they can only access the minimum necessary amount of your information that is required to complete their corresponding work tasks. We conduct regular privacy protection training for all our employees, and any unauthorized access to user personal information will be regarded as a serious violation of company discipline and will be subject to corresponding disciplinary actions, even legal liability if the violation causes serious consequences.
  • We will retain your personal information only for the period that is necessary to fulfill the purposes stated in this Privacy Policy, including the period required to complete your orders, resolve any possible after-sales disputes, maintain your account (if you choose not to delete it), and comply with the legal data retention requirements stipulated by applicable Mexican commercial, tax and consumer protection laws. After your personal information is no longer needed for these purposes, we will completely delete or anonymize your information through secure and irreversible technical methods.

In the extremely unlikely event of a personal data security breach that may pose a high risk to your personal rights and interests, we will immediately notify you and the corresponding competent data protection authority in accordance with the requirements of applicable laws, without undue delay.

5. Your Rights Over Your Personal Information

According to the applicable Mexican Federal Law for the Protection of Personal Data Held by Private Parties and other relevant data protection regulations, you enjoy a series of clear rights over your personal information we hold. You can exercise these rights at any time by sending us a request through our contact email logz@ofixhome.com, or contacting us by phone at +52 229 923 1345. We will respond to your request within the time limit stipulated by law, and we may verify your identity before processing your request to ensure the security of your personal information:

  • ‌Right of Access‌: You have the right to obtain a copy of all the personal information we hold related to you, and get clear information about how we process your personal data.
  • ‌Right to Rectification‌: If you find that the personal information we hold about you is inaccurate, incomplete or outdated, you have the right to request us to correct and update your information immediately.
  • ‌Right to Erasure‌: You have the right to request us to delete your personal information under specific circumstances, for example, when your personal information is no longer necessary for the original purposes for which we collected it, or you withdraw your previous consent to the processing of your information, and there is no other legal legitimate reason for us to retain your information.
  • ‌Right to Restriction of Processing‌: You have the right to request us to restrict the processing of your personal information when you contest the accuracy of your data, when the processing is illegal but you do not want us to delete your data, or when we no longer need your data but you require us to retain it for the purpose of claiming, exercising or defending legal rights.
  • ‌Right to Data Portability‌: You have the right to receive the personal information that you have provided to us in a structured, commonly used and machine-readable format, and request us to transmit this information directly to another data controller, when technically feasible.
  • ‌Right to Object‌: You have the right to object to the processing of your personal information that is based on our legitimate interests at any time, for reasons related to your specific situation. You also have the absolute right to object to the processing of your personal information for direct marketing purposes, and we will stop processing your information for such marketing purposes immediately after receiving your objection.
  • ‌Right to Withdraw Consent‌: If you have previously given us your consent to process your personal information for specific purposes, you have the right to withdraw your consent at any time. The withdrawal of consent will not affect the legality of any processing activities we have carried out based on your consent before the date of withdrawal.

If you are not satisfied with our handling of your request related to your personal information rights, you also have the right to submit a complaint to the competent data protection authority in Mexico.

6. Protection of Minors

Our e-commerce website www.ofixhome.com is a general consumer shopping platform for adult users, and we do not intentionally collect any personal information from children under the age of 13. If you are under the age of 13, please do not provide any personal information to our website. If we accidentally find that we have collected the personal information of a child under 13 without the verified consent of their parent or legal guardian, we will take immediate measures to completely delete that information from all our storage systems. If you believe that we may have obtained any personal information from a minor, please contact us immediately so that we can deal with the relevant situation as soon as possible.

7. Third-Party Links

Our website may contain links to third-party websites, for example, links to our cooperative logistics service providers’ tracking pages, social media platform links, or other related home lifestyle websites that we share for your reference. Please note that these third-party websites have their own independent privacy policies, and we do not have any control over the content and data processing practices of these external websites. This Privacy Policy only applies to the personal information processed by our own website, so we strongly recommend that you read and review the privacy policy of every third-party website you visit after leaving www.ofixhome.com, before you provide any of your personal information to those platforms. We are not responsible for the privacy protection measures of any third-party websites, and any risks caused by your use of those third-party platforms shall be borne by you.

8. Updates to This Privacy Policy

We may update and revise this Privacy Policy from time to time when we adjust our data processing practices, or when new applicable legal requirements are issued. When we make material changes to this Privacy Policy, we will post the updated version on a prominent position on the homepage of www.ofixhome.com, revise the “Effective Date” mark at the top of the policy, and may also send you a notification to your registered email address to inform you of the key changes. Your continued use of our website services after the effective date of the updated Privacy Policy will be regarded as your recognition and acceptance of all the revised terms of the new policy. We encourage you to check this page periodically to stay informed of the latest information about our privacy protection practices.

9. Contact Information

If you have any questions, concerns, suggestions or requests related to this Privacy Policy, or the way we handle your personal information, you can contact us through any of the following channels at any time:

  • Company Name: OFIX, S.A. de C.V.
  • Official Website: www.ofixhome.com
  • Contact Email: logz@ofixhome.com
  • Physical Contact Address: Av. Urano No. 585, Local 1, Plaza Express Las Palmas, Col. Ylang Ylang, C.P. 94298, Boca del Río, Veracruz, México
  • Contact Phone Number: +52 229 923 1345

Our dedicated privacy protection team will process your inquiry seriously, and we will reply to you as soon as possible within a maximum of 10 working days after we receive your message. We are always committed to protecting your privacy rights, and we will do our best to resolve any issues you may have about our personal information processing practices.

Thank you for trusting OFIX, S.A. de C.V. and choosing our home storage products. We will always adhere to the principle of transparent, safe and responsible data processing, to create a secure and reassuring shopping environment for every customer who visits our website.